Terms & Conditions
Terms & Conditions – M.R. Ghodke Mithaiwale
Welcome to https://mrghodkemithaiwale.com The Website is owned and operated by M.R.
Ghodke & Company, a traditional mithai establishment based in Pune, Maharashtra, India,
carrying a legacy since 1935.
These Terms & Conditions govern your access, browsing, registration, and purchase of
products from the Website. By using this Website, you agree to comply with these Terms
along with our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree, please refrain from using the Website.
1. Eligibility & Use of Website
1 By accessing this Website or placing an order, you confirm that:
You are at least 18 years old or are using the Website under parental/guardian
supervision.
You are legally capable of entering into binding contracts under Indian law.
2 You agree to use the Website lawfully and not for any fraudulent, harmful, or illegal
purpose.
2. Account Registration & Responsibility
1 You may be required to create an account for placing orders. You agree to provide true,
accurate, and complete information.
2 You are solely responsible for maintaining the confidentiality of your login credentials
and all activities that occur under your account.
3 We reserve the right to suspend or terminate accounts found providing false information,
engaging in misuse, or violating these Terms.
3. Products & Descriptions
1 We make every effort to display products accurately, including descriptions, prices, and
images. However, minor variations in color, size, or presentation may occur due to
photography, packaging differences.
2 All products are perishable in nature. Customers are advised to store and consume them
as per the instructions provided. We are not liable for damage, spoilage, or health issues
caused by improper handling after delivery.
3 Some products may contain allergens (e.g., milk, nuts, gluten, ghee). Customers are
responsible for checking ingredients before consumption.
4. Order Placement & Acceptance
1 Placing an order on our Website constitutes an offer to purchase.
2 Orders are confirmed only when you receive an order confirmation email/SMS from us.
Until then, your order remains an offer and may be declined.
3 We reserve the right to refuse, cancel, or modify any order if:
The product is unavailable.
Payment is not completed.
Incorrect information is provided.
Fraudulent activity is suspected.
5. Pricing & Payments
1 All prices are listed in Indian Rupees (INR) and include applicable GST, unless stated
otherwise.
2 Prices may change without prior notice due to market fluctuations or seasonal changes. The
price charged will be the one displayed at the time of order.
3 Payments can be made securely via our authorized payment gateways. We do not store
customer card or banking details.
4 Any additional charges (shipping fees, packaging charges, or regional taxes) will be
displayed at checkout and must be borne by the customer.
6. Shipping & Delivery
1 Shipping timelines are approximate and depend on the delivery location, courier partner,
and unforeseen factors (strikes, weather, or natural calamities).
2 We are not responsible for delays once the product is handed over to courier/delivery
partners.
3 Title and risk of loss pass to the customer once the product is dispatched from our premises.
4 Detailed terms are available in our Shipping Policy.
7. Cancellations, Returns & Refunds
1. Due to the perishable nature of our products, returns are not accepted.[ see our
cancellation policy.
2. Refunds are granted only for:
Wrong or damaged items received (supported by proof).
4 Refund timelines and conditions are explained in our Cancellation & Refund Policy.
8. Intellectual Property Rights
1 All content on this Website — including but not limited to text, images, logos, product
packaging designs, graphics, and recipes — is the property of M.R. Ghodke Mithaiwale.
2 Unauthorized use, reproduction, modification, or distribution of our intellectual property is
strictly prohibited and may attract legal action.
9. Customer Responsibilities
By purchasing from us, you agree to:
Provide accurate shipping details to ensure successful delivery.
Inspect products upon receipt and notify us immediately of any issues.
Store products appropriately (e.g., refrigeration, airtight containers).
Consume products before the expiry/best-before date mentioned.
10. Limitation of Liability
1 We ensure the highest standards of hygiene, quality, and safety. However, we are not
responsible for:
Allergic reactions if ingredients are ignored.
Damage/spoilage due to improper storage by the customer.
Delays caused by courier or external factors beyond our control.
2 Our maximum liability is limited to the value of the product purchased.
11. Force Majeure
We are not liable for delays, cancellations, or failures caused by events beyond our
reasonable control, such as natural disasters, strikes, lockdowns, or government restrictions.
12. Modification of Terms
We reserve the right to update or modify these Terms at any time without prior notice. The
revised Terms will be effective once published on the Website. Continued use of the Website
implies acceptance of such modifications.
13. Governing Law & Jurisdiction
These Terms shall be governed by and construed under the laws of India, with exclusive
jurisdiction vested in the courts of Pune, Maharashtra.
14. Contact Information
For any concerns, clarifications, or queries about these Terms, you may contact us at:
Email: mrghodkeandco@gmail.com
Phone: 9822659209 / 9823796409
Address: Ashoka center, shop number 2, Dugad chowk, Bibewadi, Pune Satara Road
next to bata showroom